Thank you for shopping with Zayden Voyager. This Shipping Policy outlines the details of how we handle the shipment of your orders, including processing times, shipping methods, tracking, and more. We are committed to ensuring a reliable and transparent shipping experience for all our customers around the globe.
Order Processing
All orders are processed once payment and order details are confirmed. Please ensure that all shipping information provided during checkout is accurate to avoid delays or failed deliveries.
Processing times may vary during promotional periods, holidays, or in cases of high order volume. If any delay occurs, our team will contact you directly via email.
Shipping Methods
We partner with trusted logistics and courier services to deliver your orders securely. The shipping method selected may vary depending on your location and the nature of the items ordered.
Our fulfillment team carefully packages each item to ensure it arrives in excellent condition.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment status. Tracking information may take up to 24 hours to update after the order has been dispatched.
If you have not received tracking details within a reasonable time after placing your order, please contact us at [email protected] and we’ll be happy to assist you.
Delivery Confirmation
Delivery is considered complete once the package has been marked as delivered by the courier. Please ensure someone is available to receive the package at the shipping address provided.
If your order is marked as delivered but you have not received it, please contact the courier service first to confirm delivery status. If the issue remains unresolved, reach out to our support team.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the total weight or size of your order. Occasionally, we may offer promotional free shipping—be sure to check our homepage or promotions page for updates.
Any applicable shipping fees will be clearly stated before completing your purchase.
Incorrect or Incomplete Addresses
Zayden Voyager is not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your address information before finalizing your order.
In cases where a package is returned due to incorrect address details, we will contact you to arrange re-shipping. Additional shipping fees may apply.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please notify us immediately at [email protected]. We will work with the courier to investigate and resolve the issue. Clear photos of any damaged packaging or products may be required to process a replacement.
Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to our support team at:
Email: [email protected]